General Conditions of Sale
1. Purpose
These General Terms and Conditions govern the contractual relationship between FONCAM, a land consultancy firm based in Cameroon, and any individual or legal entity, local or international, using its services. They apply to the following services: land verification, land registration/title, inheritance settlement, dispute resolution, subdivision, land development, duplicates, waivers, and personalized services for the diaspora.
2. Order and commitment
Any order for services gives rise to:
- to a quote, a mission letter or an electronically validated form
- and requires written acceptance from the customer (signature, email, or digital validation click)
FONCAM reserves the right to refuse any assignment deemed: illegal or fraudulent, inconsistent with its values, incomplete, or legally risky.
3. Payment terms
Fees are fixed in advance and can be:
- flat rate (fixed amount)
- or proportional (percentage of the value of the property or regularized rights)
Unless otherwise specified, the regulations follow the following pattern:
- 70% on order
- 30% upon completion
No file will be started without a deposit.
Payments are made by bank transfer, mobile money, or any method specified in the quote. No processing will begin without a deposit.
4. Deadlines & obligations
FONCAM undertakes to implement the necessary resources to complete the project within the estimated timeframes communicated to the client.
These timeframes may vary depending on:
- the administrations' responses
- third parties (chiefdoms, notaries, surveyors)
- local conditions (strikes, unavailability, postal delays)
FONCAM is only bound by an obligation of means, not of results.
5. Confidentiality and data
All transmitted information is treated confidentially.
FONCAM undertakes not to disclose any information without the client’s written consent, except in cases of legal obligation.
6. Liability
FONCAM cannot be held responsible:
- delays or refusals from the administration
- errors or omissions in the documents provided by the customer
- conflicts not declared at the outset
- actions by external partners or service providers.
The customer remains solely responsible for the accuracy of the information he/she provides.
7. Partner Network & Coordination
FONCAM works with a network of professionals (notaries, surveyors, experts) to carry out its services.
If any of these partners intervene at the client’s request, coordination must go through FONCAM, unless otherwise agreed in writing.
This structure ensures better follow-up, legal security, and clear responsibility allocation.
If this coordination is not respected without prior written agreement, FONCAM reserves the right to suspend or terminate the service without refunding any amounts already paid.
8. Subcontracting & Insurance
FONCAM reserves the right to delegate certain tasks to approved partners or subcontractors (surveyors, lawyers, topographers, etc.).
FONCAM commits to working only with competent service providers and to ensuring continuity of service quality.
However, these providers remain directly responsible for their own areas of expertise.
9. Price Adjustment & Additional Fees
In the event of significant changes (e.g., different actual land area, latent conflict, increased notary or land tax fees), FONCAM reserves the right to adjust its fees after informing the client in advance.
External costs (stamp duties, taxes, notary fees, etc.) are not included in the services, unless explicitly stated.
10. Right of Withdrawal (Diaspora)
For diaspora clients or remote signature cases, a 7-day withdrawal period applies after confirmation of the assignment, except in cases where execution has already started or where a land-related emergency is justified.
11. Disputes & Jurisdiction
Any dispute will first be addressed amicably (discussion, mediation).
If no resolution is reached, the competent court shall be the First Instance Court of Yaoundé, unless otherwise stipulated or agreed.